Privacy Policy

Your trust is important therefore, Wire & Wood Jewellery has a Privacy Policy in accordance with current regulations. This explains how information is collected, stored, handled and to keep your personal information safe. Any personal information about you is kept on a secure server and never shared without your permission.

This Privacy Policy is applicable to all visitors to the website and should be read in conjunction with the Terms and Conditions. By visiting and using this website, you acknowledge and accept the practices outlined in this Privacy Policy.

 

WHAT IS PERSONAL INFORMATION?

Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at wireandwoodjewellery.com the following personal information is collected about you:

Name

Billing and Delivery Address

Telephone Number

Email Address

Items ordered

WHEN ELSE MAY MY INFORMATION GET COLLECTED?

Information regarding your visit to www.wireandwoodjewellery.com may be collected by Wire & Wood Jewellery, or third party providers of advertisements. This includes:

Your location geographically

Your browser

Your device type

How you were referred to us

Search terms you used to get to us

What you browsed on the website

How long you stayed on the website for

 

USE OF COOKIES

Wire & Wood Jewellery website uses cookies to identify your computer and recognise you from other users to improve your experience.   

In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. The cookies enable an understanding of who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of the website. Cookies also allow the opportunity to enhance your visitor experience by storing information about the products and services that you select between visits so that you can be provided with focused information each time you visit the website.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.

Cookies do not store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you are signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from my website, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

 

INFORMATION COLLECTED

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  Wire & Wood Jewellery does not use cookies to collect or record information on your name, address or other contact details.


HOW IS YOUR PERSONAL INFORMATION USED?

Having a great shopping experience at Wire & Wood Jewellery is important to make it easy for you to browse and place an order.

Your information may be used in the ways below:

To process your order, payment details are required and to know where to deliver your jewellery.

Postal and courier services have access to your delivery address in order to be able to dispatch your jewellery to your chosen address.

Information regarding your visit to www.wireandwoodjewellery.com including what you have browsed or bought is used to improve your experience on the website

Wire & Wood Jewellery may also contact contact you via the channels below:

Email:

You will receive an email once an order has been placed to remind you of what has been ordered. A further email is sent by Wire & Wood Jewellery to let you know your order has been dispatched.

 

Wire & Wood Jewellery may send newsletters to customers and individuals who have given permission to be contacted. These emails are used to inform you about new launches, sales/special offers and information I think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication sent.

By placing an order as a guest, your email will not be added to the database and therefore you will not be contacted with Wire &Wood Jewellery news, updates and special offers. If you would like to hear more, simply subscribe to the mailing list here.

Phone:

If there is an issue with your order or the requirement to refund/take any further payments, we may need to call you on the phone however, email is a preferred form of communication.

If you are a winner of a competition, Wire & Wood Jewellery will use your personal details to notify you that you have won a prize.

Social Media:

If you make contact via social media, I will respond on the same channel or move to email if the conversation needs further assistance.


WHAT ARE YOUR RIGHTS?

You have the right to obtain confirmation that your data is being processed, request access to your personal data and the right to be forgotten. You can make a request by email to hello@wireandwoodjewellery.com and we will get back to you within 30 days.

If you wish to raise a query with the United Kingdom Information Commissioner, you may do so at www.ico.org.uk or on 0303 123 1113.

If you have any questions/comments about your privacy, please email hello@wireandwoodjewellery.com